Return & Refund Policy

Return & Refund Policy

Your Satisfaction Matters

At BCGiftMall, customer satisfaction is our priority. We want you to love your collectibles and gifts.

Return Window

Items may be returned within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• In original, unused condition
• In original packaging with all tags and documentation
• Not damaged or altered
• Accompanied by proof of purchase

Non-Returnable Items

Due to the nature of collectibles, certain items may not be eligible for return once opened. Please contact us if you have questions about a specific item.

How to Initiate a Return

1. Contact our customer service team with your order number
2. Receive return authorization and instructions
3. Carefully package the item in its original packaging
4. Ship the item back using a trackable method

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method.

Exchanges

If you'd like to exchange an item for a different product, please contact us to arrange the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund at no cost to you.

Authenticity Guarantee

All products sold by BCGiftMall are authentic and sourced directly from authorized distributors. If you have any concerns about authenticity, please contact us.

Questions?

For return inquiries, please contact us.