Contact Us

Get In Touch

We're here to help! Whether you have a question about a product, need assistance with an order, or want gift recommendations, our customer service team is ready to assist you.

Contact Information

Email: info@bcgiftmall.com
Phone: 1-604-9879702
Address: Hallmark Cards Lynn Valley
110 - 1199 Lynn Valley Rd
North Vancouver, BC V7J3H2

Customer Service Hours

Monday - Friday: 9:00 AM - 5:00 PM PST
Saturday - Sunday: Closed

We typically respond to emails within 24 business hours.

Visit Our Store

You're welcome to visit our physical location at Hallmark Cards Lynn Valley. With over 50 years of serving the North Vancouver community, we offer a full selection of gifts, cards, and special occasion items in-store. Please call ahead to confirm our retail hours.

Frequently Asked Questions

What is your return policy?
We offer hassle-free 30-day returns with free return shipping. View our full Return & Refund Policy.

Do you ship internationally?
Currently, we ship to addresses within Canada only. View our Shipping Policy for details.

When will my order arrive?
Orders are processed within 1-3 business days and typically arrive within 2-9 business days across Canada. You'll receive tracking information once your order ships.

Is free shipping available?
Yes! We offer free shipping on all orders over $50. Orders under $50 have a flat shipping fee of $9.90.

Do you offer gift wrapping?
Please contact us for gift wrapping options and we'll be happy to help make your gift extra special.

Can I pick up my order in-store?
Please contact us to arrange in-store pickup at our Lynn Valley location.

Need Help?

Don't hesitate to reach out - we're here to make your shopping experience as smooth and enjoyable as possible. Whether you're a long-time customer of our Lynn Valley store or discovering us for the first time online, we're committed to providing you with excellent service.